posted by user: ojavila || 867 views || tracked by 2 users: [display]

DigEx 2020 : 2nd International Workshop on Transforming the Digital Customer Experience

FacebookTwitterLinkedInGoogle

Link: https://bisconf.org/2020/digex/
 
When Jun 8, 2020 - Jun 10, 2020
Where Colorado Springs, USA
Submission Deadline May 1, 2020
Notification Due May 21, 2020
Final Version Due May 31, 2020
Categories    information systems   digital transformation   customer journey   user experience
 

Call For Papers

Description
-----------

Executives in all industries are using digital advances such as analytics, mobility, social media, IoT and smart embedded devices – as well as improving traditional technologies such as ERP – to build new digital services and transform the experience of their customers. However, transforming the customer experience does not imply only to integrate new technology, but requires also to adopt a customer centric approach that places the individual customer at the centre of organization, processes and roles. As a consequence, the workshop “Transforming the Digital Customer Experience” is at the corner between technological progresses and business advances by focusing in how the mix of new technologies and new organizational models can help in developing services to improve the experience of the digital customer. The workshop embraces concepts from Computer Science, Information Systems, and Business Administration areas.

Topics of Interest
------------------

Topics include (but are not limited to):

· Applications of disruptive technologies for enhancing the customer experience (Social, Mobile, Analytics, Cloud, IoT, Augmented and Hybrid Reality, etc.)

· Omni-channel and cross-channel strategies supported through digital services for improving the relationship with customers

· Methodologies and tools for understanding the customer perception and behaviour

· Obtaining customer insight through analytical services using big data, business intelligence and other analytics technologies

· Digital services for recommendation and customization of product offers

· Tools for customer profiling and segmentation

· Extension of traditional service and product offerings to digital enabled services

· Tools and services for transforming the customer experience in specific industries (retail, publishing, etc.)


Proceedings
-----------

DigEx 2020 will be held in conjunction with the 23nd International Conference on Business Information Systems (BIS 2020). DigEx 2020 proceedings are planned to be published as a volume in Lecture Notes in Business Information Processing (LNBIP) series by Springer Verlag. Indexed in DBLP, EI, Scopus and ISI Proceedings.

Related Resources

IHCI 2020   The 12th international conference on Intelligent Human-Computer Interaction (IHCI)
AIP Journal - Indexed in Scopus 2020   Journal of Social and Business Informatics - Acta Informatica Pragensia
CFDSP 2021   2021 International Conference on Frontiers of Digital Signal Processing (CFDSP 2021)
ACM-AISS 2020-Ei/Scopus 2020   2020 2nd International Conference on Advanced Information Science and System (AISS 2020)
PhRE(V) 2021   Phenomenology of Religious Experience V: (Ir)Rationality and Religiosity During Pandemics
ICI2ST 2021   II International Conference on Information Systems and Software Technologies
AI_Heritage 2020   Artificial Intelligence in Heritage Science
Cambridge University Press 2021   Call for Book Chapters : Digital Transformation and Disruption of Higher Education
WTDSI-SBSI 2019   Workshop de Teses e Dissertações em Sistemas de Informação
DCEI 2020   International and Interdisciplinary Virtual Conference on Digital Classroom and Educational Innovation