posted by organizer: oavila || 948 views || tracked by 5 users: [display]

DigEx 2019 : International Workshop on Transforming the Digital Customer Experience

FacebookTwitterLinkedInGoogle

Link: http://digex.bisconf.info/
 
When Jun 26, 2019 - Jun 28, 2019
Where Sevilla, Spain
Submission Deadline Apr 15, 2019
Notification Due May 15, 2019
Final Version Due May 27, 2019
Categories    information systems   digital transformation   user experience   business systems
 

Call For Papers

Description
-----------

Executives in all industries are using digital advances such as analytics, mobility, social media, IoT and smart embedded devices – as well as improving traditional technologies such as ERP – to build new digital services and transform the experience of their customers. However, transforming the customer experience does not imply only to integrate new technology, but requires also to adopt a customer centric approach that places the individual customer at the centre of organization, processes and roles. As a consequence, the workshop “Transforming the Digital Customer Experience” is at the corner between technological progresses and business advances by focusing in how the mix of new technologies and new organizational models can help in developing services to improve the experience of the digital customer. The workshop embraces concepts from Computer Science, Information Systems, and Business Administration areas.

Topics of Interest
------------------

Topics include (but are not limited to):

· Applications of disruptive technologies for enhancing the customer experience (Social, Mobile, Analytics, Cloud, IoT, Augmented and Hybrid Reality, etc.)

· Omni-channel and cross-channel strategies supported through digital services for improving the relationship with customers

· Methodologies and tools for understanding the customer perception and behaviour (sentiment analysis, customer journey maps, etc.)

· Obtaining customer insight through analytical services using big data, business intelligence and other analytics technologies

· Digital services for recommendation and customization of product offers

· Tools for customer profiling and segmentation

· Extension of traditional service and product offerings to digital enabled services

· Tools and services for transforming the customer experience in specific industries (retail, publishing, etc.)


Proceedings
-----------

DigEx-2019 proceedings will be published as a volume in Lecture Notes in Business Information Processing (LNBIP) series by Springer Verlag. Indexed in DBLP, EI, Scopus and ISI Proceedings.

Related Resources

DigEx 2020   2nd International Workshop on Transforming the Digital Customer Experience
AIP Journal - Indexed in Scopus 2020   Journal of Social and Business Informatics - Acta Informatica Pragensia
CFDSP 2021   2021 International Conference on Frontiers of Digital Signal Processing (CFDSP 2021)
ACM-AISS 2020-Ei/Scopus 2020   2020 2nd International Conference on Advanced Information Science and System (AISS 2020)
AI_Heritage 2020   Artificial Intelligence in Heritage Science
WTDSI-SBSI 2019   Workshop de Teses e Dissertações em Sistemas de Informação
FinteQC 2021   The 3rd Canadian Conference on Fintech, Insurtech & Financial Services Innovation
ICIME--ACM, SCOPUS, Ei Compendex 2020   ACM--2020 12th International Conference on Information Management and Engineering (ICIME 2020)--Ei Compendex, Scopus
FDAE_AI_BDA 2020   Special Issue on Forensics Data Analytics Enhancement via Artificial Intelligences and Big Data Analytics
PhRE(V) 2021   Phenomenology of Religious Experience V: (Ir)Rationality and Religiosity During Pandemics