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ASSRI 2018 : Second Part of the 7th Australasian Symposium on Service Research and Innovation (ASSRI’18)


When Dec 14, 2018 - Dec 14, 2018
Where Wollongong, NSW, Australia
Abstract Registration Due Nov 15, 2018
Submission Deadline Nov 30, 2018
Notification Due Dec 7, 2018

Call For Papers

Second Part of the 7th Australasian Symposium on Service Research and Innovation (ASSRI’18)

to be held at the School of Computing and Information Technology, University of Wollongong, NSW, Australia on 14 December 2018


Paper Submission Deadline:
(a) Short Papers Research Track:
Abstract: 15 November 2018
Short paper: 30 November 2018
(b) Demos Track:
Abstract: 15 November 2018
Demo paper: 30 November 2018
(c) Service Innovation Challenge Track:
Abstract: 15 November 2018
Short paper: 30 November 2018

Author Notification: 7 December 2018
Conference Date: 14 December 2018

Information Technology is a fundamental enabler of today’s service economy. There is also a growing recognition of the critical role of digital service innovation in improving productivity levels and quality of life. Further technological paradigms such as Web services, the Internet of Things, cloud computing, social computing, and engagement platforms are redefining the landscape of service. This has brought increased policy and research focus to the conceptualisation, design, delivery, and evaluation of service systems.

The second part of Seventh Australasian Symposium on Service Research and Innovation will bring together a cross-disciplinary group of researchers and practitioners who are engaged in research and development in the area of service, broadly defined. It will feature keynote addresses and invited lectures by prominent researchers in the field. There will also be paper sessions to which researchers are invited to submit their recent work. A public sector and industry forum featuring some of the academic researchers and practitioners in industry and government will also be a part of the symposium. The symposium is expected to provide a forum for analysing and assessing the progress achieved in pursuit of this goal and to explore the foundations of and emerging directions in service research.

The symposium is sponsored by the Service Science Society of Australia. This is the apex national body representing the services research community of Australia. It seeks to promote the understanding and use of service science in government, industry and academia. The Australasian Symposium on Service Research and Innovation series also serves as its annual meeting.

TOPICS OF INTEREST (but not limited to):

- Autonomic and Smart services
- Cloud services
- Cognitive Service Automation
- Compliance
- Crowdsourcing
- Governance
- Healthcare-related services
- IoT services
- Service computing and Web services
- Service engineering practices and case studies
- Service level agreements (SLAs and Contracts)
- Service marketing and CRM
- Service marketplaces
- Service science
- Service security, privacy and trust
- Service system design
- Service system engineering
- Service technologies
- Service value chains and innovation lifecycle
- Services and big data
- Services and social computing
- Services in AI Platforms
- Services in fog and edge computing
- Services in mobile computing
- Value co-creation in service systems
- Domain Specific Data Engineering Services


There are three tracks in the second part of ASSRI'18: a) Research, b) Demos, and c) Service Innovation Challenge.

We invite submissions of exciting and novel findings in the interest areas of the conference for the research track. The research paper submissions should be limited to a maximum of 6 pages in the Springer LNBIP format (see

Demo submissions must be based on the implemented systems and innovative ideas. The demo paper submissions should be limited to a maximum of 6 pages in the Springer LNBIP format (see

In the service innovation challenge track, authors should explain a significant challenge in service science and propose a solution (algorithm/design/architecture/framework) to address the problem. Details about the challenge is found here: The submissions in service innovation challenge track should be limited to a maximum of 3 pages in the Springer LNBIP format (see

All submissions will be reviewed by the Program Committee on the basis of overall quality, relevance to service research, originality, significance, and clarity. Please submit papers through EasyChair. ASSRI proceedings are traditionally published under the Springer LNBIP series.

NOTE: All paper submissions should be made through EasyChair ( conference management system.

Amin Beheshti, Macquarie University, Australia
Hai Dong, RMIT, Australia
Mustafa Hashmi, Data61, CSIRO, Australia

Ho-Pun Lam, Data61, CSIRO, Australia
Sajib Mistry, University of Sydney, Australia
Karthikeyan Ponnalagu, Bosch, India

Please visit the ASSRI 2018 website:
for the complete listing of organising committee and TPC members.


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