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ASSRI 2018 : 7th Australasian Symposium on Service Research and Innovation


When Sep 6, 2018 - Sep 7, 2018
Where Sydney
Abstract Registration Due Jun 15, 2018
Submission Deadline Jun 29, 2018
Notification Due Jul 13, 2018
Final Version Due Jul 30, 2018

Call For Papers

7th Australasian Symposium on Service Research and Innovation (ASSRI'18)


to be held at the Department of Computing, Macquarie University, Sydney, NSW, Australia
6-7 September 2018

The 16th International Conference on Business Process Management
September 9-14, 2018 at The University of Technology, Sydney (UTS)


Paper Submission Deadline:
Abstract: 15 June 2018
Full paper: 29 June 2018
Author Notification: 13 July 2018
Camera-ready version: 30 July 2018
Conference Dates: 6-7 September 2018

Information Technology is a fundamental enabler of today's service economy.
There is also a growing recognition of the critical role of digital service
innovation in improving productivity levels and quality of life. Further
technological paradigms such as Web services, the Internet of Things, cloud
computing, social computing, and engagement platforms are redefining the
landscape of service. This has brought increased policy and research focus to
the conceptualisation, design, delivery and evaluation of service systems.

The Seventh Australasian Symposium on Service Research and Innovation will bring
together a cross-disciplinary group of researchers and practitioners who are
engaged in research and development in the area of service, broadly defined. It
will feature keynote addresses and invited lectures by prominent researchers in
the field. There will also be paper sessions to which researchers are invited to
submit their recent work. A public sector and industry forum featuring some of
the academic researchers and practitioners in industry and government will also
be a part of the symposium. The symposium is expected to provide a forum for
analysing and assessing the progress achieved in pursuit of this goal and to
explore the foundations of and emerging directions in service research.

The symposium is sponsored by the Service Science Society of Australia. This is
the apex national body representing the services research community of Australia.
It seeks to promote the understanding and use of service science in government,
industry and academia. The Australasian Symposium on Service Research and
Innovation series also serves as its annual meeting.

TOPICS OF INTEREST (but not limited to):
- Service Level Agreements (SLAs and Contracts)
- Healthcare-related services
- Compliance
- Accountability
- Governance
- Service security, privacy and trust
- Service science
- Autonomic and Smart services
- Service value chains and innovation lifecycle
- Service computing and Web services
- Service marketplaces
- Cloud services
- Crowdsourcing
- IoT and services
- Services and big data
- Services and social computing
- Services in fog and edge computing
- Services in mobile computing
- Service system design
- Service system engineering
- Service technologies
- Value co-creation in service systems
- Service marketing and CRM
- Service Engineering Practices and Case Studies

Paper submissions should be limited to a maximum of 15 pages in the Springer
LNBIP format (see,
and will be reviewed by the Program Committee on the basis of overall quality,
relevance to service research, originality, significance, and clarity. Please
submit papers through EasyChair. ASSRI proceedings are traditionally published
under the Springer LNBIP series.

NOTE: All paper submissions should be made through
EasyChair ( conference
management system.

Amin Beheshti, Macquarie University, Australia
Hai Dong, RMIT, Australia
Mustafa Hashmi, Data61, CSIRO, Australia

Ho-Pun Lam, Data61, CSIRO, Australia
Sajib Mistry, University of Sydney, Australia
Karthikeyan Ponnalagu, Bosch, India

Please visit the ASSRI 2018 website:
for the complete listing of organising committee and TPC members.


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