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CSS 2018 : 2018 INFORMS International Conference on Service Science


When Nov 3, 2018 - Nov 3, 2018
Where Phoenix, Arizona, USA
Submission Deadline Jun 1, 2018
Notification Due Jul 1, 2018
Final Version Due Aug 1, 2018
Categories    service science   smart service and systems   service modeling and design   operations and management

Call For Papers

Conference Scope and Theme
2018 INFORMS International Conference Service Science (CSS2018) program committee is committed to organizing a quality program with diverse participants sharing their vision, knowledge and experience in Service Science Research, Education, and Applications. This program is a preconference of INFORMS 2018 (, to be held right before the annual meeting.

This conference presents excellent opportunities for you to present your Service Science related research, education, and implementation work, to learn about the emerging technology and applications, and to network with international leaders of the profession in the field. We invite you to submit a paper, which will be published in a proceedings by Springer if accepted.

Paper Submission/Areas of Interest
Papers are welcome in any area of Service Science Research, Education, and Applications including but not limited to:
• Service Theories and Development
• Service Research, Education, and Practice
• Service Management, Operations, Engineering, Design, and Marketing
• Service System, Modeling, and Simulation
• Smart Cities and Public Services
• Big Data, Machine Learning, and Artificial Intelligence in Service
• Service Analytics and Applications in Healthcare, Education, Energy, Finance, Information Technology, Transportation, Sports, Logistics, and Public Services

Submission & Publication
Manuscripts must be written in English, be at most eight pages long (including figures, tables, and references), formatted in the INFORMS journal paper format (, and submitted as a PDF through the conference website: All paper submissions are peer reviewed. Accepted papers will be published in the conference proceedings by Springer. A list of selected papers will be invited to submit for a special issue of INFORMS Service Science.

Information and Inquiry:
Conference Co-chairs: Robin Qiu and Hui Yang
Program Chair: Weiwei Chen,
Publication Chair: Hui Yang,
Publicity Chair: Chiehyeon Lim,

Registration Fees:
$100 for a regular Service Science (SS) member. $75 for a student SS member. $135 for a non-SS member. One of the authors of a paper must register for both CSS2018 and INFORMS 2018 annual meeting.

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