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ASSRI 2017 : 7th Australasian Symposium on Service Research and Innovation


When Oct 19, 2017 - Oct 20, 2017
Where Sydney, NSW, Australia
Submission Deadline Sep 20, 2017
Notification Due Oct 5, 2017
Categories    services   internet-of-things   crowdsourcing   information technloogy

Call For Papers

6th Australasian Symposium on Service Research and Innovation (ASSRI’17)


to be held at The University of Sydney, Sydney, NSW, Australia
October 19-20, 2017

Annual Service Innovation Awards Night
October 19 at the Intercontinental Hotel


Paper Submission Deadline: 27 September, 2017
Author Notification: 5 October, 2017
Conference Dates: 19-20 October 2017

Information Technology is a fundamental enabler of today’s service economy. There is also a growing recognition of the critical role of digital service innovation in improving productivity levels and quality of life. Further technological paradigms such as Web services, the Internet of Things, cloud computing, social computing, and engagement platforms are redefining the landscape of service. This has brought increased policy and research focus to the conceptualisation, design, delivery, and evaluation of service systems.

The Seventh Australasian Symposium on Service Research and Innovation will bring together a cross-disciplinary group of researchers and practitioners who are engaged in research and development in the area of service, broadly defined. It will feature keynote addresses and invited lectures by prominent researchers in the field. There will also be paper sessions to which researchers are invited to submit their recent work. A public sector and industry forum featuring some of the academic researchers and practitioners in industry and government will also be a part of the symposium. The symposium is expected to provide a forum for analyzing and assessing the progress achieved in pursuit of this goal and to explore the foundations of and emerging directions in service research.

The symposium is sponsored by the Service Science Society of Australia. This is the apex national body representing the services research community of Australia. It seeks to promote the understanding and use of service science in government, industry and academia. The Australasian Symposium on Service Research and Innovation series also serves as its annual meeting.

TOPICS OF INTEREST (but not limited to)
- Service Level Agreements (SLAs and Contracts)
- Healthcare-related services
- Compliance
- Accountability
- Governance
- Service security, privacy and trust
- Service science
- Autonomic and Smart services
- Service value chains and innovation lifecycle
- Service computing and Web services
- Service market-places
- Cloud services
- Crowdsourcing
- IoT and services
- Services and big data
- Services and social computing
- Service system design
- Service marketplaces
- Service system engineering
- Service technologies
- Value co-creation in service systems
- Service marketing and CRM
- Service Engineering Practices and Case Studies

Paper submissions should be limited to a maximum of 15 pages in the Springer LNBIP format (see link), and will be reviewed by the Program Committee on the basis of overall quality, relevance to service research, originality, significance, and clarity. Please submit papers through EasyChair. ASSRI
proceedings are traditionally published under the Springer LNBIP series.

NOTE: All paper submissions should be made through
EasyChair ( conference management system.

Aditya Ghose, University of Wollongong, Australia
Michael Sheng, Macquarie University, Australia

Mustafa Hashmi, Data61, CSIRO, Australia
Hai Dong, RMIT, Australia
Amin Beheshti, UNSW Sydney, Australia

Please visit the ASSRI 2017 website
for the complete listing of organizing committee and TPC members.


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