ICSS 2016 : 2016 9th International Conference on Service Science
Call For Papers
Chongqing University, China
Technical Committee of Services Computing, China Computer Federation (CCF)
Background and History
International Conference on Service Science (ICSS) is an annual academic event initiated by IBM and directed by the Advisory and Steering Committee on Serviceology in China, and is also one of the top events of service science community in China. ICSS features a unique mix of academic, industrial, and cross-discipline topics, and provides a platform for the presentation and exchange of research results and practical experiences as well as education development on serviceology. ICSS also aims at bridging the perspectives of researchers and the needs of practitioners. The speakers in the conference include many of the leading service science experts from both academia and service industries around the world.
Service Science, an emerging cross-discipline area, addresses key research and practice issues in developing modern service industries. ICSS focuses on the complementary and synergistic aspects of established fields such as computer science, informatics, software engineering, operation research, industrial engineering, management science, social and cognitive sciences, which are expected to contribute to the further development of service sciences. Furthermore, ICSS also encourages exploring and studying scientific and practical issues that are fundamental to the service sector including management theories and techniques with unique service perspectives.
The previous eight ICSS events were successfully held at Beijing (2008 and 2009), Hangzhou (2010), Taipei (2011), Shanghai (2012), Shenzhen (2013), Wuxi (2014), and Weihai (2015). Over 100 experts around the world attended each of the ICSS conferences. Following this trend, ICSS 2016 will be held in Chongqing, a major city in Southwest China and one of the four direct-controlled municipalities of China.
ICSS 2016 aims to bring together scholars and students, researchers and managers of serviceology related areas and industries for intellectual exchanges, research cooperation, education and professional development. ICSS 2016 will offer keynote speeches and three tracks (research track, application, industry and education track, work-in-progress track), for inviting presentations of theoretical research findings and case study in service science and its related fields, and also offers excellent networking opportunities to participants, with a wonderful taste of local culture in Chongqing.
Tracks and Topics of Interests
The ICSS 2016 research track seeks original, unpublished research papers reporting substantive new work in various aspects of services science, management, engineering, and technology. Research papers must properly cite related work and clearly indicate their contributions to the field of serviceology and related fields. All topics relevant to serviceology are of interest, but the conference program committee particularly encourages submissions in the following categories:
1. Cognitive Service Science
Service and service system modeling, simulation and analysis
Human behavior in service systems
The dynamics of service system evolution
Service optimization methods
Data mining for service intelligence
Fundamentals of service science and serviceology
Idealized cognitive model
Big data and cognitive service
Mathematical models describing cognitive processing
Context-aware service computation
Self-adaptable service computation
2. Service Management
Consumer/customer service experience
Customer relationship management
Service supply chain management
Human resource management in services
Service project management
Service development process management
Service quality management
Service marketing management
Service-dominant logic of marketing
Service value and pricing
3. Service Innovation and Design
Service design methodology
Service innovation theory
Business model innovation
Service value modeling and optimization
Business service process modeling and design
Social network and service innovation
Innovation and service industry evolution
Tools and techniques for IT service innovation and management
Globalization of service innovation
4. Software Service Engineering
Service oriented requirement engineering
Service oriented architecture and engineering
Service design methodology
Model driven service engineering
Service composition and convergence
Service optimization methods
Service development and implementation
Domain oriented service engineering
SaaS based software service engineering
Service quality evaluation and assurance
Service demand forecasting, pricing, and planning
Data mining for service intelligence
User contribution systems
5. Cloud Computing and Services
Cloud computing architectures and cloud solution design patterns
Infrastructure, platform, application, business, social, and mobile clouds
Self-service cloud portal, dashboard, and analytics
Cloud quality management and Service Level Agreement (SLA)
Cloud configuration, performance, and capacity management
Cloud migration service
Services in cloud computing
6. Big Data and Big Services
Foundational models for big data and big service
Algorithms and programming techniques for big data processing
Big data persistence and preservation
Big data quality and provenance control
Management issues of social network big data
Privacy preserving big data analytics
Algorithms and systems for big data search
Visualization analytics for big data
Application, Industry and Education Track
The Applications, Industry and Education Track papers should generally have results from (ideally) real world development, deployment, and experiences delivering solutions of serviceology whereas research track papers should generally have either theoretical results or early implementation/prototype demonstrations. Additionally, an Applications, Industry and Education track paper can be structured like an "experience report" paper where one important section is "Lessons learned" or general advices gained from the experience. Other appropriate sections are general background on the solutions, overview of the solutions, and directions for future innovation and improvements.
1. Applications and Industry Practice
Public Services: including services in public sectors, e.g. healthcare, government, education, transportation and logistics, traffic control, telecommunication, smart city, etc.
Private Services: including production services such as small business, distribution, retailing, etc; and life services such as service for social and cultural events, e-business services, social-network services, smart home services, etc.
Services in industrial sectors and manufacturing servitization
Other modern services applications
2. Education and Curricula Development
Service science education and curricula design
Methodology and practice of service science curricula design
E-learning and MOOC course development on service science
Practice and experience of teaching and learning of service science
Professional requirement and development in modern service sectors
Case study for service science education
Working-In-Progress (WIP) Track
The ICSS 2016 WIP track provides a forum for attendees to illustrate and discuss their latest services computing related plans, projects, and advances, even when implementation or deployment has not been fully completed. However, the work should be advanced enough as to allow attendees to appreciate its scope and significance. Submissions may target on any topic related to the conference, describing on-going work at your institution. The Work-in-Progress papers will be an important way of sharing what is happening in serviceology research and applications, so please feel free to submit your papers to ICSS 2016.
Call for Paper Release: February 6, 2016
Submission Due: May 15, 2016
Notification of Acceptance: July 15, 2016
Camera Ready Copy Due: August 10, 2016
Author Registration Due: August 10, 2016
Conference Date: October 15-16, 2016
Accepted papers (except those papers that are recommended to above list of journals) will be included in the conference proceedings which will be published by IEEE CPS and will be included in IEEE Xplore and the IEEE Computer Society (CSDL) digital libraries. IEEE will arrange for indexing through IEE INSPEC, EI (Compendex), Thomson ISI, and other indexing services.
High quality research papers and case studies are invited to be submitted through the following link:
Each paper will be rigorously reviewed by three members of the program committee based on relevance to ICSS, significance, originality, technical soundness and clarity of presentation. All submissions must be original work and must not have been published elsewhere and must not be currently under consideration by any other conferences or journals. Submitting a paper means that, if the paper is accepted, at least one author will pay the registration fee and attend the conference to present the paper. ICSS 2016 enforces a "no show" policy and only papers that are presented by an author/co-author at the conference will be sent for inclusion in the IEEE digital libraries or journals.
Each submission should meet the following requirements:
No more than 8 pages (including references, illustrations, and appendices) for research track and application/industry/education tracks
No more than 3 pages (including references, illustrations, and appendices) for Working-In-Progress track.
A short abstract around 150 words and keywords contained on the first page.
Double-column, single-spaced text in 10 point Times Roman for the body.
No page numbers.
No headers and footers.
Standard US-letter size.
ICSS 2016 will offer one Best Paper award and one Best Student Paper award. The best papers are selected from the accepted papers of the research track.
Dr. Jun Zeng Email: firstname.lastname@example.org