Today, almost 80% of economic value creation is based on intangible resources. However, most organizations still do not have appropriate management practices that reveal the value of these resources and how to give direction to future value creation. Intellectual Capital gives intangibles ‘a body’ and therefore makes it possible to measure, communicate and interpret the outcomes.
Successfully managing intellectual capital has emerged as a key discipline to explain organizational learning and innovation. The main role of new ICT (Web 2.0/3.0, collaborative technologies 2.0, social networking tools, wikis, internal blogging, etc.) is to help people share knowledge through common platforms and electronic storage. As social networks are a source for intellectual capital, these networks should be fostered and controlled to measure, communicate and interpret the outcomes.