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PeGov 2014 : The 2nd workshop on Personalization in eGovernment Services and Applications


When Jul 7, 2014 - Jul 11, 2014
Where Aalborg, Denmark
Abstract Registration Due Mar 25, 2014
Submission Deadline Apr 1, 2014
Notification Due May 1, 2014
Final Version Due May 15, 2014
Categories    NLP

Call For Papers

Apologies for cross posting

Call for Papers

The 2nd workshop on Personalization in eGovernment Services and Applications (PeGov),

held in conjunction with the 21st Conference on User Modeling, Adaptation and Personalization (UMAP),

Aalborg, Denmark, 7-11 July 2014.

The advent of e-government (e-Gov) initiatives has changed the interaction between governments and citizens.

Services can now be delivered by means of virtual channels, e.g. through Web portals or mobile apps, or even online communities, and citizens can exploit these channels to interact with public administration.

In this new scenario, innovative solutions based on e-Gov service offers, that are better tailored to citizens’ needs, can facilitate the access to services and reduce the red tape that usually characterizes the public service provision. Even though several personalization methods and user modeling techniques have been proposed and successfully applied in several domains (e.g., e-commerce), the application of these approaches in the eGovernment domain is still in its infancy. As an example, while in an e-commerce domain we can quite easily catch user preferences and subsequently make suggestions according to the user profile, in the e-Gov domain the concept of preference itself is difficult to define. There are also potentially ethical (including privacy) issues related to the fact that citizens might be in a dependence relationship with governments, and automatic user profiling might be considered “big brother” and not desirable.

The major goal of this workshop is to stimulate the attention of the scientific and business community on the aforementioned issues to move towards more user-aware and adaptive services in e-Gov by means of personalization methods. We are specifically interested in the role of user modeling and profiling in advanced public service design and delivery by dealing also with aspects related to privacy, security, and multilingualism.

Following on the successful inaugural edition of the UMAP-PEGOV workshop of last year, this second workshop on Personalization in eGovernment Services and Applications aims to stimulate further interest of the scientific and business communities on the aforementioned issues to move towards more user-aware and adaptive services in the e-Gov domain by means of personalization methods.

Topics of interests include but are not limited to:

- Motivations, benefits, and issues of personalization in e-Gov

- Approaches for the personalization of inclusive, personal and interactive e-Gov services

- User and context awareness in personalization of e-Gov services

- Multilingual e-Gov services

- Adaptation, personalization and recommendation models and goals in e-Gov

- User, group and family modeling in e-Gov

- Mining of user behavior, opinion mining, and sentiment analysis in e-Gov

- Services for personalized access to (Linked) Open Government Data

- Persistence, removal, and update of citizen profiles

- Semantic techniques for user profiling and personalization in e-Gov

- Ethical issues, including privacy, in e-Gov

- Usability of e-Gov applications

- Evaluation of personalized services in e-Gov

- Applications of personalization methods in e-Gov

- Communities and social networks in participatory e-Gov

- Citizen-centered service design and modeling


- Abstract Submission deadline (not mandatory): March 25, 2014

- Paper Submission deadline: April 1, 2014

- Acceptance Notification: May 1, 2014

- Camera-ready due: May 15, 2014


We invite:

(A) Research papers describing original studies of no more than 10 pages;

(B) Position papers presenting opinions or work in progress of no more than 6 pages;

(C) Business experience and case studies of no more than 6 pages.

All submitted papers will be evaluated by at least two members of the program committee, based on originality, significance, technical soundness, and clarity of expression.

Papers should be formatted according to the LNCS format (detailed formatting instructions can be found at:

Submissions must be made through the EasyChair conference system prior the specified deadline (all deadlines refer to Pacific Standard Time 11:59pm).

At least one of the authors should register and take part at the conference to make the presentation.

The final proceedings will be published in the CEUR-WS volume of UMAP 2014.

We will be looking at the possibility of editing a journal special issue from the workshop.


Nikolaos Loutas, PwC, Belgium

Fedelucio Narducci, University of Milano-Bicocca and University of Bari "Aldo Moro", Italy

Adegboyega Ojo, Insight@NUI, Ireland

Matteo Palmonari, University of Milano-Bicocca, Italy

Cecile Paris, CSIRO Computational Informatics, Australia

Giovanni Semeraro, University of Bari "Aldo Moro", Italy

Program Committee (to be confirmed):

Luciano Canova, ENI Corporate University, Italy

Marco Comerio, University of Milan-Bicocca, Italy

Ed Curry, DERI Galway, Ireland

Amanda Dennett, Australian Government Department of Human Services, Australia

Julia Hoxha, AIFB, Karlsruhe Institute of Technology (KIT), Germany

Cataldo Musto, University of Bari Aldo Moro, Italy

Surya Nepal, CSIRO ICT Centre, Australia

Vassilios Peristeras, European Commission

Karen Purser, Australian Centre of Excellence for Local Government

Marco Rospocher, Fondazione Bruno Kessler, Italy

Michael Sheng, University of Adelaide, Australia

Efthimios Tambouris, University of Macedonia, Greece

Keith Vander Linden, Calvin College, USA

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