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ICSEM 2012 : 3rd International Conference on Services in Engineering Markets 2012


When Dec 12, 2012 - Dec 15, 2012
Where Karnataka, India
Abstract Registration Due Sep 1, 2012
Submission Deadline Sep 8, 2012
Notification Due Oct 15, 2012
Final Version Due Nov 4, 2012
Categories    information systems   software engineering

Call For Papers

Call for Papers: SRII India ICSEM 2012 Conference
SRII India – 3rd International Conference on Services in Emerging Markets
Dec 12-15, 2012
Infosys Campus, Mysore, Karnataka, India.

Hosted by Infosys Limited and IIIT Bangalore
Page :

Submission Link:

Growth in the services economy worldwide has created a need for a discipline called Service Science. Service Science is the systematic study of service systems which are networks of resources (people and technology) that deliver services. This conference will help to drive innovation in various aspects of services including design, productivity, quality and scalability. Services from, and services to emerging markets, has attracted attention from industry, government and academics around the world. A key contributor of the rapid innovations in services in context of emerging markets has been the influence of Information and Communication Technologies (ICT).

In this conference, we will focus on aspects of fundamental role of IT and its application to services delivered from and to emerging markets, with emphasis on services to people of limited means, and services delivered by a workforce situated in areas with a low cost of labor.

The objective of this conference is to provide a venue for international community including academics, government. NGOs, and industry to present, demonstrate and discuss the latest ideas about the IT enabled Services Innovations which are driving the government and industry in delivering the services. This will also give an opportunity for the community to discuss and debate the state and the evolution of the Services in Emerging Markets, with emphasis on role IT can play.
In particular we visualize the SMAC technologies (Social, Mobility, Analytics and Cloud) to play a crucial role in how Information and Communication Technologies (ICT) can change the landscape of services in emerging economies.

A focus on emerging markets is key to presentation of paper/case study. Topic of Conference include, but are not limited to:

Research Paper Topics

New Technologies based Services
Cloud based services
Leveraging Cloud technologies for Bottom Of Pyramid Services
Analytics based services
Role of Data Mining, Text Mining and Analytics in Services
Mobile enabled Services
Cloud enabled services
Role of Social Networks in Services Innovation
Role of Serious Games and Gamification in Services Innovation
Combination of one or two of SMAC (Social Mobile Analytics Cloud) technologies for Service Innovation/Delivery
Horizontal Service Lifecycle Issues
Service Lifecycle Management
IT enabled Services Delivery Processes;
IT enabled Service Design, Modeling, Engineering and Systems;
IT enabled Service Planning & Execution
Solution Engineering Methods and Practices;
Service Delivery platforms and architectures;
Tools and Techniques for Service Delivery
Business Process Management especially focused on emerging market process needs
Role of Service Oriented Architectures
Enterprise architectures for delivering services to Emerging Markets
Business Process Modeling and Enactment for emerging market process needs
Software as a Service
Services Optimization
Applications of Operations Research and Optimization in services
Business Process optimization techniques
Straight through Processing
Service Quality and Non Functional Requirements
Security and Privacy
Performance Optimization via IT
Cross Enterprise Collaboration
Collaboration Technologies
Virtual Organizations
Process innovation for IT enabled Services
IT enabled Business Models of Reverse Innovation
Crowdsourcing models
Enabling Services inclusivity and accessibility via IT

Vertical Application areas
IT Services
Banking and Microfinance
Logistics & Supply Chain
IT enabled services like BPO and KPO
A clear role of IT in these application areas and an angle of emerging economies is crucial.

Types of Submissions

You can submit the papers under any of the three broad categories: Refereed research track, Refereed industry track, Services Innovation Challenge.

Refereed research track

Submissions to the research track should present original results and describe substantial new work. Research track full paper submissions should be maximum 14 pages as per Springer LNCS at . One can also submit a short paper describing emerging research up to 8 pages in length as per Springer LNCS
All papers will be peer reviewed. Accepted full and short papers in camera ready form will be published in conference proceedings.

Refereed industry track
Submissions to the industry track should present original demonstration of a specific technology to solve a specific business problem. Critical is demonstration of the benefit describing quantitative results in the case study. The idea of this track is to highlight actionable ideas which can be potentially emulated by practitioners in reasonable time frame will get a preference for acceptance. Submissions should be upto 8 pages in length as per LNCS format
All papers will be peer reviewed. Accepted short papers in camera ready form will be published in conference proceedings.

Submission link:

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