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ICSSSM 2012 : 9th International Conference on Service Systems and Service Management

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Link: http://sem.tongji.edu.cn/ICSSSM12/
 
When Jul 2, 2012 - Jul 4, 2012
Where Shanghai, China
Submission Deadline Feb 29, 2012
Notification Due Mar 20, 2012
Final Version Due May 10, 2012
Categories    service systems   service management
 

Call For Papers

Papers on issues related to service systems and service management are welcome. The topics of interest include, but are not limited, to the following tracks:

Track 1 – Theory and Principle of Service Sciences
Service concepts and strategies, quality assurance, performance metrics.
Track 2 –Service System Design, Operations, and Management
Service system and network design, service process engineering/reengineering, service planning and scheduling, service management based on emergency, modeling and analysis of service systems.
Track 3–Supply Chain Management for Service
Supply chain planning, value delivery, supply chain management based on emergency, supply chain cluster, transportation management systems, return logistics, supplier relationship management, logistics visibility and control, procurement.
Track 4–Service Marketing and Financial Management
Demand forecasting, customer relationship management, public relations, customer behavior, satisfaction, and retention, service cost evaluation and analysis, profitability of service investment, risk management, revenue management.
Track 5–Specific Industrial Service Management
Information service, tourism and hotel management, public service, hospital, finance and insurance service, sports service, exhibitions.
Track 6–Service Information Technology and Decision Making
Integrated information management systems, real-time identification and tracking technology, agent theory and technology, software agent based systems, intelligent decision support systems, artificial intelligence, RFID technology and applications, data warehousing and data mining, systems integration, e-business/e-service.
Track 7–Service Experiential Studies and Case Studies
Healthcare, education, public service, transportation, telecommunication, maintenance, finance/ insurance/real estate, distribution/retail, service for social, economical, and cultural events (e.g., exhibitions, sports, festivals).

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