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When Jul 24, 2012 - Jul 27, 2012
Where San Jose, California, USA
Abstract Registration Due Nov 30, 2011
Submission Deadline Feb 29, 2012
Notification Due Apr 30, 2012
Final Version Due Jun 30, 2012
Categories    service innovation   service research   service engineering   service quality

Call For Papers

July 24– July 27, 2012
Fairmont Hotel, San Jose, California, USA

Call for Papers

The Service Research and Innovation Institute ( is a professional organization led by major ICT companies in close partnership with research organizations, academia and government from around the world. The SRII mission is to drive innovation for "IT-Enabled Services" at the global level. The Annual SRII Global Conference is a unique forum for researchers to share their work on all of the key areas of IT-Enabled Services connecting the Science & Engineering of Services to major verticals such as health care, finance, telecom, retail, education, government, and energy, to name a few.


We welcome unpublished papers which are not under review by any other conference or journal. Authors are invited to submit contributions presenting research results, state-of-the-art concepts, practical standards, running experiments, implementations, applications, and industrial case studies. All conference tracks are open to both scientific and industry contributions. Topic areas include, but are not limited to:

•IT-enabled services in service sectors such as
oHealth Care Services
oe-Government/Public Sectors
oEducation Services
oTelco/Mobile Services
oEngineering/ Manufacturing Services
oEnvironmental Services
oAgriculture Services
•Services in emerging economies
•Services Lifecycle (Planning, Implementation, Delivery, Operation, Management, etc.)
•Service Innovation including technology, business, and customer perspectives
•Service Engineering including methods, tools, and standards
•Service Quality including concepts and models for user centric design and quality metrics of services
•Cloud Computing and new service models
•Intelligent Services, Knowledge Management, Data Mining
•Internet for Services - Applications and Management
•Security and Privacy Issues in Services
•Cross Enterprise Collaboration (CeC): Process,Tools, Standards

In addition, proposals for panels, workshops and tracks on related topics are invited. Further information and detailed guidelines on the submission process please check the website.

Important Dates

Extended abstract submission - November 30, 2011
Notification (Abstract) - December 30, 2011
Full paper submission - February 29, 2012
Notification (Full Paper) - April 30, 2012
Revision submission (if necessary) - May 30, 2012
Final notification - June 15, 2012
Camera ready paper - June 30, 2012

Submission Guidelines

The conference will follow a two-stage review process. Authors are requested to submit extended abstracts of no more than 500 words in the first stage. The authors of accepted abstracts will be invited to submit full papers. All accepted full papers will be published in a SRII/IEEE conference proceeding. SRII will also pursue the publication of selected papers in a leading research journal.


General Chairs
Kris Singh, SRII President, IBM Research
Jamie Erbes, SRII Vice President, HP Labs

Program Chairs
Ralph Badinelli, Virginia Tech , US
Freimut Bodendorf, Univ of Erlangen-Nuremberg, DE
Ammar Reyes, Cisco Service Engineering
Sharad Singhal, HP Labs
Manish Gupta, IBM Labs-India

In Cooperation with: IEEE, ACM, INFORMS, Fraunhofer, CSIRO, WWW Foundation

Sponsored by: IBM, Hewlett-Packard, SAP, INFOSYS, AMD, INTEL, CISCO, Symantec, ORACLE, Microsoft, NetApp, Ericsson

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