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OCC 2023 : 14th Annual Optimising Contact Centres Summit


When Oct 4, 2023 - Oct 5, 2023
Where MAXX by Steigenberger Vienna
Submission Deadline Sep 28, 2023
Categories    call centre   cx   customer service   customer support

Call For Papers

The 14th Annual Optimising Contact Centres Summit has been carefully curated to address the latest trends and obstacles in the realm of contact centres. From cutting-edge AI-based tools and strategies to self-service advancements, innovative approaches, the impact of remote work on contact centres, effective practices for measuring and enhancing customer satisfaction, and fostering a customer-centric culture, this event covers it all. Join us as we hear from industry-leading banks, telecommunication companies, airlines, hotels, retailers, and other international organizations that have excelled in delivering exceptional service to their customers.

During this contact centre conference, influential leaders from renowned companies spanning various industries will share their valuable insights and solutions for the challenges we all face. Limited seating ensures valuable networking opportunities, allowing you to connect with like-minded individuals, exchange ideas, seek inspiration, learn from experienced C-level executives, and establish significant business contacts. Don't miss this opportunity to be part of a transformative event that will elevate your understanding of contact centre strategies and propel your professional growth.

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