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AMCIS 2011 : AMCIS Mini-Track on Theories and Artifacts for IT-Based Service Networks


When Aug 4, 2011 - Aug 7, 2011
Where Detroit
Submission Deadline Feb 17, 2011
Categories    services   information systems   networks

Call For Papers


Call for Papers AMCIS 2011 Mini-Track on "Theories and Artifacts for IT-Based Service Networks"

Mini-Track: Theories and Artifacts for IT-Based Service Networks
Track: Information Technology Services and Sourcing


The recent shift towards services has in parts resulted from two distinct but interwoven developments. On the one hand, there is the global trend towards specialization and division of labor. Companies across borders and industries are outsourcing processes that they have originally performed inside the firm (e.g., research, manufacturing, logistics, Information Technology). On the other hand, customers increasingly demand for integrated solutions that address problems in an end-to-end fashion, often consisting of a seamless combination of products, services, and software.

The formation of IT-based networks constitutes a means for companies to efficiently react to these developments. Recent innovations in Internet technology and the commoditization of hardware have led to unprecedented opportunities for IT-based networking. IT services enable companies to tap into global resource infrastructures more flexibly, at increased speed, as well as at lower cost. In order to sustainably capitalize on these trends, companies need to understand how to systematically design, engineer, govern, manage, and operate complex IT-based service networks.

This context provides rich opportunities for IS research on behavioral, economic, technical, and organizational issues. This mini-track shall provide a platform to shape the further evolution of service network research in the IS discipline. A focus is set on theories and artifacts in B2B service networks.

Interesting topics include, but are not limited to:
- Theories for analyzing, explaining, predicting, and designing the structure and behavior of service networks
- Artifacts (constructs, models, methods, software instantiations) for designing, managing, and operating service networks
- Case studies on the nature of service networks in particular industries (e.g., logistics, financial services, healthcare, software)
- Management and government of IT service infrastructures (web services, software as a service, cloud computing)
- (Collaborative) management of business processes in service networks
- Design and implementation issues of IT services and service oriented architectures for service networks
- Electronic service marketplaces and service-oriented business models for IT services
- Standards development and application for integrating business processes and IT in service networks
- Evolution of IT-based service networks
- Uncertainty in IT-based service networks
- Network-based service productivity management


Dec 30, 2010: AIS review system will begin accepting submissions
Feb 28, 2010: Full paper submission deadline
Apr 4, 2011: Authors notified of paper acceptance decision
Apr 25, 2011: Camera-ready papers due



Joerg Becker

Daniel Beverungen

Oliver Mueller

European Research Center for Information Systems (ERCIS),
University of Muenster,
Muenster, Germany

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