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ICSS 2021 : CCF 14th International Conference on Service Science


When May 14, 2021 - May 16, 2021
Where Xi'an
Submission Deadline Mar 12, 2021
Notification Due Apr 12, 2021
Final Version Due Apr 22, 2021
Categories    service management   intelligent technologies for s   service science theory   software service engineering

Call For Papers


International Conference on Service Science (ICSS) is an annual academic event initiated by IBM and directed by the Advisory and Steering Committee on Serviceology in China, and is also one of the top events of service science community in China. ICSS features a unique mix of academic, industrial, and cross-discipline topics, and provides a platform for the presentation and exchange of research results and practical experiences as well as education development on serviceology. ICSS also aims at bridging the perspectives of researchers and the needs of practitioners. The speakers in the conference include many of the leading service science experts from both academia and service industries around the world.
The previous thirteen ICSS events were successfully held at Beijing (2008 and 2009), Hangzhou (2010), Taipei (2011), Shanghai (2012), Shenzhen (2013), Wuxi (2014), Weihai (2015), Chongqing (2016), Xiamen (2017), Shanghai (2018), Tianjin (2019) and Xining (2020, online). Over 120 experts around the world attended each of the ICSS conferences. Following this trend, ICSS 2021 will be held in Xi’an, the capital of Shaanxi province, which is one of the most beautiful cities of mainland China with lush green parks, natural scenic lakes, small mountains, historical buildings and monuments, and relics.
The CCF 14th International Conference on Service Science (CCF ICSS 2021) aims to bring together scholars and students, researchers and managers of serviceology related areas and industries for intellectual exchanges, research cooperation, education and professional development. CCF ICSS 2021 will offer keynote speeches and several research topics, for inviting presentations of theoretical research findings and case study in service science and its related fields, and also offers excellent networking opportunities to participants, with a wonderful taste of local culture in Xi’an.

Call for paper:

CCF ICSS 2021 research track seeks original, unpublished research papers reporting substantive new work in various aspects of services science, management, engineering, and technology. Research papers must properly cite related work and clearly indicate their contributions to the field of serviceology and related fields. All topics relevant to serviceology are of interest, but the conference program committee particularly encourages submissions in the following categories:
1. Intelligent and cognitive technologies for services
2. Service science theory
3. Service management, operation and optimization models, theories and algorithms
4. Service innovation and design methodologies
5. Software service engineering, crowdsourcing, open source, and DevOps
6. Big data, big services, crossover services, and Internet of Services
7. Cloud services, IoT services, and edge services
8. Blockchain-inspired services computing paradigms
9. Service industry practices
10. Service education, including curricula, courses and case studies

Submission Guidelines

1. Submission System
Please submit your manuscript to:
2. Author Guidelines and Templates
Each paper will be rigorously reviewed by three members of the program committee based on relevance to ICSS, significance, originality, technical soundness and clarity of presentation. All submissions must be original work and must not have been published elsewhere and must not be currently under consideration by any other conferences or journals.
An original submitted papers should be formatted following the templates in The long paper submission is limited to 8 pages (double column) and the short paper submission is limited to 6 pages (double column).
3. Conference Website

Accepted papers will be included in the conference proceedings which will be published by IEEE CPS and will be included in IEEE Xplore and the IEEE Computer Society (CSDL) digital libraries. IEEE will arrange for indexing through IEE INSPEC, EI (Compendex), Thomson ISI, and other indexing services, but the conference and IEEE CPS cannot ensure that your accepted papers are finally indexed.
Meanwhile, extended version of some high-quality accepted papers will be recommended to the following journals. The conference and the journal editors cannot ensure that your extended papers could be 100% accepted by the journals. If your papers were accepted by the journals, you should pay publication fee (if necessary) at the request of the journal editors.

Venue and Accommodation:
1. Venue
Science and technology building, Xidian University
Address: No.2, South Taibai Road, Xi’an, Shaanxi, China
(In Chinese 地址:陕西省西安市雁塔区太白南路2号,西安电子科技大学北校区科技楼报告厅)

2. Accommodation
Zhicheng Libo Hotel (in Chinese: 志诚丽柏酒店)
Address: No. 46, Gaoxin Road, Xi’an, Shaanxi, China
Atour Hotel (in Chinese: 亚朵酒店)
Address: No. 37, Keji Road, Xi’an, Shaanxi, China

Contact us:
Yueshen Xu

1. Conference Chairs

Honorary Chairs
Junliang Chen, Beijing University of Post and Telecommunications, China
Xiaofei Xu, Harbin Institute of Technology, China
General Chairs
Quan Wang, Xidian University, China
Jianwei Yin, Zhejiang University, China

Program Chairs
Qingshan Li, Xidian University, China
Jiangtao Cui, Xidian University, China
Zhongjie Wang, Harbin Institute of Technology, China

Organization Chairs
Shangguang Wang, Beijing University of Post and Telecommunications, China
Yueshen Xu, Xidian University, China

Panel Chair
Shuiguang Deng, Zhejiang University, China
Xuanzhe Liu, Peking University, China

2. Steering Committee
Bing Li, Professor, Wuhan University, China
Changjun Jiang, Professor, Tongji University, China
Hai Jin, Professor, Huazhong University of Science and Technology, China
James Spohrer, IBM Global University Programs, USA
Jianwei Yin, Professor, Zhejiang University, China
Jie Zhou, Professor, Tsinghua University, China
Jun Wei, Professor, Institute of Software, China Academy of Sciences, China
Keqing He, Professor, Wuhan University, China
Liang-Jie Zhang, VP, Kingdee Research, China
Rong Chang, IBM Research Watson, USA
Sen Su, Professor, Beijing University of Posts and Telecommunications, China
Xiaofei Xu, Professor, Harbin Institute of Technology, China
Xiucheng Fan, Professor, Fudan University, China
Yanbo Han, Professor, North China University of Technology, China
Ying Huang, Professor, Lenovo Group / Peking University, China
Yushun Fan, Professor, Tsinghua University, China
Zhaohui Wu, Professor, Zhejiang University, China
Zhi Jin, Professor, Peking University, China
Zhiyong Feng, Professor, Tianjin University, China
Zhonghai Wu, Professor, Peking University, China

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