The effective study, design and implementation of service systems has been recognised as a key driver of future prosperity in both the developed and developing world. This recognition has been a driver and platform for research over the past decade that has sought to build a multi-disciplinary foundation for a science of services. The Fourth Australasian Symposium on Service Research and Innovation (ASSRI’14) provides an important forum for advancing this agenda in the Australasian region—analyzing and assessing the progress towards this goal, and providing a forum for discussing emerging directions in service research.

ASSRI’14 will bring together a multi-disciplinary group of researchers and practitioners who are engaged in the field of services, broadly defined. The symposium will feature keynote addresses and invited presentations by prominent thought leaders in the field, and there will be concurrent sessions focused on the latest research supporting the different academic perspectives on services. Researchers and practitioners are invited to join us in Canberra this November, and where appropriate, to submit papers and proposals for workshops, tutorials and panel sessions that reflect the breadth and quality of work being undertaken in the field of services. Contributions related to the conference theme will be particularly welcome.

The Symposium is sponsored by the Service Science Society of Australia. As a national body representing the services research community of Australasia, the Society seeks to promote the understanding and use of service science in government, industry and academia. The Australasian Symposium on Service Research and Innovation series also serves as its annual meeting of the Society.

Conference General Chair
Prof. Byron Keating, University of Canberra - byron.keating@canberra.edu.au

Program Co-Chairs
Prof. Boualem Benatallah, University of NSW – boualem@cse.unsw.edu.au
Prof. Dimitrios Georgakopoulos, RMIT - dimitrios.georgakopoulos@rmit.edu.au
Dr. Amit Chopra, Lancaster University – a.chopra1@lancaster.ac.uk

Publicity Chair
Dr Raechel Johns, University of Canberra – raechel.johns@canberra.edu.au

TRACK CHAIRS
Service computing: Prof. Fethi Rabhi, University of NSW – f.rabhi@unsw.edu.au

Suggested topics include:
• Smart services
• Cloud computing
• Human computation
• Web services
• Service-oriented software engineering
• Service analytics
• Service intelligence
• Service science

Service management: Prof. Alison Dean, University of Newcastle – alison.dean@newcastle.edu.au

Suggested topics include:
• Service operations
• E-Services
• Service productivity
• Service innovation
• Service engineering
• HRM in Services
• Service economics
• Service policy
• Service exports
• Service ecosystems

Services marketing: Prof. Felix Mavondo, Monash University – felix.mavondo@monash.edu

Suggested topics include:
• Service consumption
• Service markets
• Customer relationship management
• Sector studies (e.g., health, tourism, etc.)
• Service design
• Service personnel
• Transformative services
• Co-created value (Service logics)

General service track: Prof. Ali Quazi, University of Canberra – ali.quazi@canberra.edu.au

Suggested topics include:
• Other topics in service research

Program Committee (incomplete)
• Abu Saleh, University of Canberra
• Aditya Ghose, University of Wollongong
• Alberta Zomaya, University of Sydney
• Athman Bouguettaya, RMIT
• Babis Theodoulidis, University of Manchester
• Benjamin Ellway, Mahidol University
• Bill Hefley, University of Pittsburgh
• Boualem Benatallah, UNSW
• Charlie Bess, HP
• David Solnet, University of Queensland
• Don Allen, CISCO Systems, USA
• Dragan Gasevic, Athabasca University
• Jay Kandampully, Ohio State University
• Marjan Aslanzadeh, University of Canberra
• Matti Rossi, Aalto University
• Nirmit Desai, IBM Research India
• Ralph Badinelli, Virginia Tech
• Renu Agarwal, UTS Sydney
• Ryszard Kowalczyk, Swinburne University
• Schahram Dustdar, TU Wien
• Simon Poon, University of Sydney
• Surya Nepal, CSIRO

Important Dates
Submission deadline: 18 October 2014
Author Notification: 1 November 2014
Camera Ready deadline: 15 October 2014
Conference Registration deadline: 15 November 2014