In the transformation process from an industrial society to an information and knowledge society, the factor 'information' gains importance over the factor 'production'. The application of information and communication technology is conceived as a chance for amplifying the capacity of the citizens to act, for strengthening cross-border contacts and relations and for developing an open society with cultural diversity. By means of eDemocracy, it is intended to improve participation options for citizens as well as democratic processes for decision support, voting, and elections.

eGovernment aims to put public services electronically at disposal for citizens, companies, and organizations. Some examples are electronic services in taxation, online job markets, public offering, or mobile health services.