Knowledge is increasingly recognised as the most important resource in organisations and a key differentiating factor in business today. It is increasingly being acknowledged that Knowledge Management (KM) can bring about the much needed innovation and improved business performance in organisations. The service sector now dominates the economies of the developed world. Knowledge management plays a crucial role in the development of sustainable competitive advantage through innovation in services. In recent years, social computing and big data also becoming popular topics that extend the research to knowledge management. One of the goals of knowledge management is the ability to integrate information from multiple perspectives to provide the insights required for valid decision-making. Big data provides unique challenges and opportunities for achieving that goal.

The eighth KMO conference intends to bring together researchers and developers from industry and the academic world to report on the latest scientific and technical advances on knowledge management in organisations. It aims to provide an international forum for authors to present and discuss research focused on the role of knowledge management for innovative services in industries, to shed light on recent advances in social and big data computing for KM as well as to identify future directions for researching the role of knowledge management in service innovation and how cloud computing can be used to address many of the issues currently facing KM in academia and industrial sectors.