Services represent the most growing sector of the economy in industrialized nations. Services Science, introduced by IBM in 2002, arises from the rapid development of services across the industrial world and the need to analyze and study the organization, deployment, maintenance and operation of those related IT based and IT supported services. Services Science represents an interdisciplinary approach to the systematic innovation in service systems, integrating management, social, legal and engineering aspects to address the theoretical and practical aspects of the challenging services industry and its economy.

Building on previous editions (2010 and 2011) and the growing momentum in this emerging and exciting discipline, IESS is further strengthening its position as an academic conference focusing on the exploratory aspects surrounding services science. Acknowledging the relative recency of this area and its essential interdisciplinary setting the goal of IESS is to offer academics, researchers and practitioners of all disciplines this exploratory outlet to communicate and share their results. To achieve the best possible mix of disciplines and approaches, the call for papers is structured around general research thematic and specific tracks. General research thematic includes Service Engineering and Service Management. Specific tracks cover several domains and represent a more specialized research area.

For IESS1.2, we invite authors to submit their original research manuscript to the conference either in one of the following tracks below:

General Track 1: Service engineering Web-services, Service-oriented architectures, Ubiquitous & mobile computing, Service orchestration, choreography, composition, COTS, Enterprise architectures and Service security and safety engineering.

General Track 2: Service Management: IT service management: IT governance, Compliance with laws and regulations, IS service management:, Project management for IS services, Service evolution, QoS management, Business intelligence and Future trends in services

Specific Track1: Service Systems Modeling: Track-chairs Gilles Regev, Arash Golnam

Specific Track2: Human Computer Interaction and Human Concerns in Service Design, Engineering and Management: track-chair Ahmed Seffah

Specific Track3: Conceptualizing service systems: Track-chair Geert Poels

Specific Track4: Serv(ic)ing a smart(er) society: Track-chairs Slim Turki, Olivier Zephir

Specific Track5: Services science for E-health: Track-chair Katarzyna Wac

Specific Track6: Transportation and Logistics Information Services: Track-chairs: João Falcão e Cunha, Bruno de Athayde Prata

Specific track 7: Managing Knowledge for Service Centred Innovation: Emerging Issues and Trends for Information Systems: Track-chair: Prof. Marco De-Marco