SERVICES: World Congress on Services



Past:   Proceedings on DBLP

Future:  Post a CFP for 2022 or later   |   Invite the Organizers Email


All CFPs on WikiCFP

Event When Where Deadline
SERVICES 2021 2021 World Congress on Services-Special Track
Dec 10, 2021 - Dec 14, 2021 Online and Satellite Sessions Oct 3, 2021
Jul 20, 2020 - Jul 24, 2020 BEIJING, CHINA Mar 5, 2020
Jul 8, 2019 - Jul 13, 2019 Milan, Italy Apr 22, 2019
SERVICES 2018 The 2018 World Congress on Services
Jun 25, 2018 - Jun 30, 2018 Seattle, USA Mar 31, 2018
SERVICES 2013 2013 World Congress on Services
Jun 27, 2013 - Jul 2, 2013 Santa Clara Marriott, CA, USA Mar 1, 2013
SERVICES 2012 IEEE World Congress on Services
Jun 24, 2012 - Jun 29, 2012 Honolulu, USA Mar 15, 2012 (Mar 10, 2012)
SERVICES 2011 The 7th IEEE World Congress on Services
Jul 5, 2011 - Jul 10, 2011 Washington, DC, USA Feb 14, 2011 (Feb 7, 2011)
SERVICES 2010 The 6th IEEE World Congress on Services
Jul 5, 2010 - Jul 10, 2010 Miami, Florida, USA Mar 6, 2010
SERVICES 2009 2009 World Congress on Services
Jul 6, 2009 - Jul 10, 2009 LA, California, USA Feb 27, 2009 (Feb 20, 2009)

Present CFP : 2021

SERVICES 2021 Call for Papers-Special Track

2021 World Congress on Services (SERVICES 2021,

Theme: Industry Services for Digital Transformation


SERVICES 2021 program committee invites you to contribute to 2021 edition of SERVICES, to be held on September 18 - 22, 2021 online and Satellite Sessions.

The Services Sector has account for 79.5% of the GDP of United States in 2016. The world's most services-oriented economy, with services sectors accounting for more than 90% of GDP. To rapidly respond to the changing economy, the 2021 World Congress on Services (SERVICES 2021) puts its focus on the industry-specific services for digital transformation. Part of the SCF 2018, SERVICES 2018 was successfully held on June 25 - June 30, 2018, Seattle, USA. Part of the SCF 2019, SERVICES 2019 was successfully held on June 25 - 30, 2019, San Diego, USA. Part of the SCF 2020, SERVICES 2020 was successfully held on September 18 - 20, 2020 over the Internet. In 2021, we will celebrate our 2021 version of gathering, to strive to advance the largest international professional forum on industry services research and practices.

SERVICES 2021 is a member of Services Conference Federation (SCF). SCF 2021 will have the following 10 collocated service-oriented sister conferences: 2021 International Conference on Web Services (ICWS 2021), 2021 International Conference on Cloud Computing (CLOUD 2021), 2021 International Conference on Services Computing (SCC 2021), 2021 International Conference on Big Data (BigData 2021),2021 International Conference on AI & Mobile Services (AIMS 2021), and 2021 World Congress on Services (SERVICES 2021), 2021 International Conference on Internet of Things (ICIOT 2021), 2021 International Conference on Cognitive Computing (ICCC 2021), 2021 International Conference on Edge Computing (EDGE 2021), and 2021 International Conference on Blockchain (ICBC 2021).

SERVICES 2021 hopes to attract researchers, practitioners, and industry business leaders in all the following services sectors to help define and shape the modernization strategy and directions of the services industry. You are invited to submit research, engineering, experience reports, case studies, empirical, evaluation and business innovation papers on the following business services sectors.

- Advertising Services
- Banking Services
- Broadcasting & Cable TV Services
- Business Services
- Casinos & Gaming Services
- Communications Services
- Cross-industry Services (e.g. strategy and planning, supply chain management, enterprise resource planning, customer relationship management, marketing services)
- Design Automation Services
- Energy and Utilities Services
- Financial Services
- Government Services
- Healthcare Services
- Hotels & Motels Services
- Insurance Services
- Internet Services
- Motion Pictures Services
- Personal Services
- Printing & Publishing Services
- Real Estate Operations Services
- Recreational Activities Services
- Rental & Leasing Services
- Restaurants Services
- Retail Services (Apparel, Catalog & Mail Order, Department & Discount, Drugs, Grocery, Home Improvement, Specialty, Technology)
- Schools and Education Services
- Security Systems & Services
- Technology Services
- Travel and Transportation Services
- Waste Management Services
- Wholesale Distribution Services
- Human Resource Services
- Supply Chain Services
- Enterprise Architecture Services

Submitted Research Track and Application Track manuscripts will be limited to 15 (LNCS Proceedings style) pages and REQUIRED to be formatted using the LNCS Proceedings template (WORD , Latex). Submitted Short Paper track manuscripts will be limited to 8 (LNCS Proceedings style) pages. The authors can extend a maximum of 2 pages for each paper but will have to pay extra fees for each extra page. Unformatted papers and papers beyond the maximum page limit may not be reviewed. Electronic submission of manuscripts (in PDF or Word format) is required. Detailed instructions for electronic paper preparation and submission, panel proposals, tutorial proposals, workshop proposals, and review process can be found at

The Conference Proceedings will be published in the Lecture Notes in Computer Science (LNCS) by Springer International Publishing AG. Currently the Abstracting and Indexing services covered by Springer's data feeds for LNCS proceedings include ISI Conference Proceedings Citation Index (included in Web of Science), Engineering Index EI (Compendex and Inspec databases), DBLP, Google Scholar, IO-Port, MathSciNet, Scopus, and ZBlMath. For all 10 collocated conferences of SCF 2021, the content of this proceedings volume will be made freely accessible to anyone in the Springer's digital library after four years upon publication.

At least one author of each accepted paper is required to register to the conference and present the paper. One Best Paper award and one Best Student Paper award will be granted for each conference at SCF 2021. The first author of the best student paper must be a full-time student. The Best Paper Awards will be sponsored by Springer, which is a leading global scientific, technical and medical portfolio, providing researchers in academia, scientific institutions and corporate R&D departments with quality content through innovative information, products and services.

Manuscripts submitted to the Research Track focusing on application or solution descriptions may be recommended to the Application Track or other tracks for further consideration if the session slots are available.

Author Guidelines and Templates
SCF 2021 Guidelines & copyright forms

Guidelines for proceedings authors (pdf)
LNCS Copyright Form (pdf, 61kb)
SCF 2021 Templates, sample files & useful links

LaTeX2e Proceedings Templates (zip)
Microsoft Word Proceedings Templates (zip)
Microsoft Word 2003 Proceedings Templates (zip, 229kb)
Your ORCID identifier

Important Dates:
Special track paper submission due: October 3, 2021
Review comments to Special track paper submission: October 20, 2021
Special track notification to authors: October 21, 2021
Camera ready manuscripts due: October 26, 2021
Conference dates: December 10 - 14, 2021

Submission System

Please submit all the track papers to Submission part (

SCF Policy

Review Policy

SCF Policy and professional ethics require that referees treat the contents of papers under review as privileged information not to be disclosed to others before publication. It is expected that no one with access to a paper under review will make any inappropriate use of the special knowledge, which that access provides. Contents of abstracts submitted to conference program committees should be regarded as privileged as well, and handled in the same manner. The Conference Publications Chair shall ensure that referees adhere to this practice.

Organizers of SCF conferences are expected to provide an appropriate forum for the oral presentation and discussion of all accepted papers. An author, in offering a paper for presentation at a SCF conference, or accepting an invitation to present a paper, is expected to be present at the meeting to deliver the paper. In the event that circumstances unknown at the time of submission of a paper preclude its presentation by an author, the program chair should be informed on time, and appropriate substitute arrangements should be made. In some cases it may help reduce no-shows for the Conference to require advance registration together with the submission of the final manuscript.

About the Services Society

The Services Society (S2) is a non-profit professional organization that has been created to promote worldwide research and technical collaboration in services innovations among academia and industrial professionals. Its members are volunteers from industry and academia with common interests. S2 is registered in the USA as a "501(c) organization", which means that it is an American tax-exempt nonprofit organization. S2 collaborates with other professional organizations to sponsor or co-sponsor conferences and to promote an effective services curriculum in colleges and universities. The S2 initiates and promotes a "Services University" program worldwide to bridge the gap between industrial needs and university instruction. The Services Society has formed 10 Special Interest Groups (SIGs) to support technology and domain specific professional activities.

SCF As A Platform

As the founding member of the Services Conference Federation (SCF), the first International Conference on Web Services (ICWS) was held in June 2003 in Las Vegas, USA. Meanwhile, the First International Conference on Web Services - Europe 2003 (ICWS-Europe'03) was held in Germany in Oct, 2003. ICWS-Europe'03 is an extended event of the 2003 International Conference on Web Services (ICWS 2003) in Europe. In 2004, ICWS-Europe was changed to the European Conference on Web Services (ECOWS), which was held at Erfurt, Germany. SCF 2019 was held successfully in San Diego, USA. In 2020, SCF was held as a fully virtual conference affected by the world-wide corona virus emergency. To celebrate its 19-year-old birthday, SCF 2021 will be held on September 18 - 22, 2021 online and Satellite Sessions.

The past 18 years, ICWS community has been expanded from Web engineering innovations to scientific research for the whole services industry. The service delivery platforms have been expanded to mobile platforms, Internet of Things, cloud computing, and edge computing. The services ecosystem is gradually enabled, value added, and intelligence embedded through enabling technologies such as big data, artificial intelligence, and cognitive computing. In the coming years, all the transactions with multiple parties involved will be transformed to blockchain.

Based on the technology trends and best practices in the field, the Services Conference Federation (SCF) will continue serving as the conference umbrella's code name for all services-related conferences. SCF 2021 defines the future of New ABCDE (AI, Blockchain, Cloud, BigData & IOT) and Digital Transformation. We are very proud to announce that SCF 2021's 10 co-located theme topic conferences will all center around "services", while each focusing on exploring different themes (web-based services, cloud-based services, Big Data-based services, services innovation lifecycle, AI-driven ubiquitous services, blockchain driven trust service-ecosystems, industry-specific services and applications, and emerging service-oriented technologies).

SCF 2021 Highlights:

- Bigger Platform: The 10 collocated conferences (SCF 2021) get sponsorship from the Services Society which is the world-leading not-for-profits organization (501 c(3)) dedicated for serving more than 30,000 worldwide Services Computing researchers and practitioners. Bigger platform means bigger opportunities to all volunteers, authors and participants. Meanwhile, Springer provides sponsorship to best paper awards and other professional activities. All the 10 conference proceedings of SCF 2021 will be published by Springer and indexed in ISI Conference Proceedings Citation Index (included in Web of Science), Engineering Index EI (Compendex and Inspec databases), DBLP, Google Scholar, IO-Port, MathSciNet, Scopus, and ZBlMath.

- Brighter Future: While celebrating 2021 version of ICWS, SCF 2021 highlights the 4th International Conference on Blockchain (ICBC 2021) to build the fundamental infrastructure for enabling secure and trusted services ecosystems. It will also lead our community members to create their own brighter future.

- Better Model: SCF 2021 will continue to leverage the invented Conference Blockchain Model (CBM) to innovate the organizing practices for all the 10 theme conferences. Senior researchers in the field are welcome to submit proposals to serve as CBM Ambassador for an individual conference to start better interactions during your leadership practices for organizing SCF 2021.

Look forward to your great contributions as a volunteer, author, and conference participant for the fast-growing worldwide services innovations community. If you would like to contribute to SCF 2021 as a leading volunteer or try the new Conference Blockchain Model. For other queries or questions, please feel free to visit our conference web sites and find contact information on SCF 2021.

See you all on September 18 - 22, 2021 online and Satellite Sessions.

Contact Information

If you have any questions or queries on SERVICES 2021, please send email to services AT ServicesSociety DOT org.


Please join the Services Society - Global Services Computing Community as a member at for FREE. You can get access to the online community portal that supports community members to post messages, ask questions, answer questions, access online presentations by SCF 365 and conduct discussions, gain reputation scores, and grow membership grades (Member, Senior Member, Distinguished Member, Fellow, and Member of National Academy of Services (NASV)). Services Token Framework (Digital Currency) has been created for awarding Global Services Computing Community members for proactively participating in SCF as an organizing committee member, an author, a program committee member, a reviewer, a presenter, a conference participant, and a session chair as well as interacting with online community members through knowledge sharing. The Services Token can be used to redeem conference registration fees for SCF 2021. The goal of Services Society (S2) is to foster Building the Modern Services Industry through Services Computing technologies and business innovations.

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